Enabling Real-Time KPI Delivery with a Strategic Information Consolidator for an Insurance Provider
Client Overview
Real-time KPI reporting in insurance is critical for faster and more accurate decision-making. An insurance organisation struggled to deliver real-time business KPIs across its digital ecosystem due to fragmented data sources and limitations in its backend architecture.
The organisation required a scalable data consolidation layer that could aggregate, process, and expose consistent KPIs across web, mobile, and enterprise applications.
Industry:
Insurance
Region:
India
Use Case:
KPI aggregation, real-time data services, backend scalability
Solution Type:
Strategic information consolidation platform
Challenge
The existing architecture lacked a unified backend for aggregating and delivering business KPIs across digital platforms.
Data was distributed across multiple systems, creating performance bottlenecks in fetching and processing high-volume datasets. The architecture was not modular, limiting reuse of data services and slowing new digital initiatives.
This resulted in delayed KPI visibility, inconsistent metrics, and difficulty scaling data services across applications.
SOLUTION
We developed a Strategic Information Consolidator (SIC) — a scalable backend layer designed to aggregate, process, and expose structured KPI data in real time. Explore our enterprise data solutions
The platform introduced reusable data services, standardised KPI definitions, and API-driven delivery of metrics across digital channels.
This enabled consistent KPI availability, improved performance, and a strong foundation for scalable data services.
APPROACH
- Built a scalable SIC platform to support structured KPI storage and aggregation
- Implemented a service-oriented architecture to expose reusable and secure data services
- Enabled real-time KPI delivery through API-based access
- Designed high-performance SQL procedures for data extraction, transformation, and on-the-fly business logic
- Introduced audit and logging mechanisms to improve traceability and governance
TECHNOLOGIES USED
- PostgreSQL
IMPACT
The SIC platform significantly improved response time for business-critical data and enabled consistent KPI availability across digital experiences.
Teams gained faster access to reliable metrics, while the modular architecture allowed new applications to reuse data services without duplication.
The platform also strengthened backend scalability and supported improved data governance across the organisation.
