AI-powered Video Verification Solution
Human Conversations. Intelligent Verification. Trusted Outcomes.
One platform for customer self-verification and caller-assisted verification — powered by AI, built for compliance, and designed for frictionless customer onboarding.
Why Customer-Connect.ai?
Most verification slows the journey down. Customer-Connect.ai was built to do the opposite — verify faster, prove compliance automatically, and keep the customer experience human at every step.
Two Modes, One Platform
Built to Be Configured
Intelligence at the Core
Speaks Your Customer's Language
Compliance You Can Show
Built for Regulated Customer Verification
Customer-Connect.ai is designed for organisations where customer verification, compliance, and trust are critical.
Insurance Policy Verification
Verify customer declarations, identity, and supporting information through configurable self-service or assisted verification journeys.
Video-Based Customer Authentication
Leverage live video interactions, facial recognition, and liveness detection to authenticate customers and reduce impersonation risks.
Customer Onboarding & KYC
Streamline customer onboarding using OTP authentication, document validation, face matching, and consent capture in a single workflow.
Compliance & Regulatory Verification
Capture consent, declarations, audit trails, and verification evidence while maintaining compliance with internal and regulatory guidelines.
One Platform. Two Paths. The Same Trusted Outcome.
Every journey starts the same way — Language Selection, OTP Authentication, and Instructions & Consent — then diverges based on the mode you choose. Both paths feed a central management system and produce a downloadable verification report.
Customer Self-Verification
Language Selection → OTP Authentication → Instructions & Consent → Face Verification & AI Analysis → Dynamic Questioning → Self Declaration → Customer Feedback → Verification Report
Caller-Assisted Verification
Language Selection → OTP Authentication → Instructions & Consent → Waiting Lobby → Caller Joins Customer → Dynamic Questioning & AI Analysis → Customer Feedback → Verification Report
Why Enterprises Choose Customer-Connect.ai
Faster Onboarding
Streamlined verification flows reduce turnaround time and eliminate onboarding delays.
Zero Friction
Fully configurable journeys that adapt to every product, channel, and customer segment.
Fraud Caught in Real Time
Liveness checks, face matching, and AI-powered validation detect suspicious activity instantly.
Compliance, Built In
IRDAI and RBI aligned workflows with audit-ready documentation from day one.
Enterprise-Grade Security
AES-256 encryption, role-based access controls, audit logs, and secure storage built into the platform.
Scales Without Strain
Multilingual, multi-queue, and multi-call-centre capabilities designed for enterprise growth.
Here’s what we bring to the table
Build Your Own Verification Flow
Create and customise verification journeys with a powerful no-code framework that adapts to your products, channels, and compliance requirements.
Comprehensive Platform Administration
Manage users, callers, call centres, questions, queues, and platform governance from a single control centre.
AI Core Intelligence
Real-time AI capabilities including face verification, liveness detection, speech recognition, and KYC validation embedded into every interaction.
Verification Transaction Management
Track every verification journey through a centralised worklist with complete visibility into reports, videos, transcripts, and statuses.
Verification Reports & Audit Trails
Generate comprehensive audit-ready reports with customer interactions, verification evidence, AI insights, and compliance records.
Real-Time Management Dashboards
Monitor verification performance, operational efficiency, queues, SLAs, and live sessions through role-based dashboards.
Enterprise Security & Compliance
Protect customer data with enterprise-grade security controls and regulatory-aligned workflows built for highly regulated industries.
Reach out to us.
Bring customer self-verification and caller-assisted verification together on a single AI-powered platform.