AI-Led Video Based Policy Verification Platform
Human Conversations · Intelligent Verification · Trusted Outcomes
One Platform. Multiple Verification Modes.
Customer-Connect.AI is a unified digital platform that brings Customer Self-Verification and Caller-Assisted Verification into one interface — enabling smooth, seamless verification for customers, callers, supervisors, and admins.
Faster Onboarding
Streamlined flows reduce time-to-verify dramatically.
Stronger Compliance
Built-in regulatory alignment and audit-ready reporting.
Zero Friction
Fully configurable and customizable for every use case.
Two Powerful Verification Modes
Customer Self-Verification
An efficient video verification process that seamlessly records customer responses and evidence, allowing customers to self-verify at their own convenience.
Caller-Assisted Verification
A real-time, two-way video interaction enabling seamless customer verification with live caller assistance — ideal for complex or high-value policy onboarding.
Two Powerful Verification Modes
Customer-Connect.AI is built for enterprise scale — responsive, secure, and fully configurable across every dimension of the verification journey.
Responsive
Performant
Secured
Scalable
Multilingual
Personalisation
Email / SMS
Geo Tagging
DIY
Workflow
Dashboard
Verification Journey
The Customizable Customer Verification Journey
The platform offers complete configurability for each verification type. Both journeys begin with Language Selection, OTP Authentication, and Instructions & Consent — then diverge based on mode.
01
Customer Self-Verification Path
02
Language Selection
03
OTP Authentication
04
Instructions & Consent
05
Face Verification (AI)
06
Dynamic Questioning
07
Self Declaration & Feedback
01
Caller-Assisted Verification Path
02
Language Selection
03
OTP Authentication
04
Instructions & Consent
05
Waiting Lobby
06
Caller Joins Customer
07
Dynamic Questioning & Feedback
Both journeys feed into the central Policy Onboarding/Management System, generating a Verification Report (downloadable in PDF & JSON), supported by a central AI Analysis component.
Dashboards & Monitoring
Real-Time Dashboards for Every Role
✓ Admin Dashboard
Consolidated dashboards across all call centres for enterprise-wide visibility.
✓ Call Centre Dashboard
Verification metrics, performance KPIs, queue performance & SLA tracking, and real-time activity insights with role-based dashboard metrics.
✓ Caller Dashboard
Assigned cases & queue status, pick-next verification, and live call tracking.
✓ Live Monitoring
Ongoing session view, caller availability & duration, and call health status in real time.
DIY Framework
Build Your Own Verification Flow
The platform offers complete configurability for each verification type. Both journeys begin with Language Selection, OTP Authentication, and Instructions & Consent — then diverge based on mode.
Language Selection
Configurable vernacular language support with display order by location.
OTP Verification
SMS / Email / WhatsApp with retry limits, expiry controls, and audit logs.
Consent & Instructions
Editable consent scripts, declarations, instructions, and Do's/Don'ts templates.
Face & Identity Verification
Live face capture, liveness detection, and AI face match with reference image.
KYC Management
KYC data extraction & validation, photo comparison, and Aadhaar masking.
Questions & Self Declaration
Dynamic, vernacular questions per verification type with self-declaration support.
All stages are configurable & reusable, support ordering & validation rules, are scalable to add new stages, and can be individually enabled or disabled.
Platform Administration
Comprehensive Management Modules
Question Management
- Configurable questions per verification type & category
- Dynamic content replaced at runtime using transaction data
- Configurable responses & dependent questions
Call Centre Management
- Agent onboarding, working hours & smart call routing
- Role-based hierarchy with defined access controls
- Language & verification mapping with performance monitoring
Queue Management
- Multi-language & multi-verification queues
- Dedicated caller queues & regular priority queues
- Manual supervisor override
User Management
- Role-based access for features and verifications
- Manage API clients, credentials, and access permissions for integrations
Verification Transaction Management
Worklist
Centralised transaction view with status tracking. View verification reports, customer interaction videos, and transcripts.
Verification Transaction Management
Verification Initiation
API-based initiation, bulk upload initiation, and re-initiation from the worklist.
AI Engine
AI-Powered Identity Verification
Face Detection
Face Compare
Face Liveliness
Speech Recognition
KYC OCR & Validation
KYC Photo Verification
Periodic AI Capture
Aadhaar Data Masking
Advanced Capabilities
Advanced AI Enhancements & Enterprise Framework
Advanced AI Enhancements
- Multi-language & multi-verification queues
- Dedicated caller queues & regular priority queues
- Manual supervisor override
Enterprise Framework
- Role-based access for features and verifications
- Manage API clients, credentials, and access permissions for integrations
Analytics & Reporting
Worklist
Centralised transaction view with status tracking. View verification reports, customer interaction videos, and transcripts.
Agentic AI
Worklist
Centralised transaction view with status tracking. View verification reports, customer interaction videos, and transcripts.
Security
Enterprise-Grade Security Architecture
Data Encryption
Audit Trail Logging
Regulatory Compliance
Identity Verification Security
Cloud Infrastructure Security
Secure Report Handling
Encrypted Media Storage
Role Based Access
API Gateway Protection
Secure Authentication
STAY AHEAD.
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